Bernie and his team are super communicative! The are timely and efficient. I am a repeat customer and have had Bernie replace 5 windows in my Brownstone. We went from hearing every little noise in the neighborhood…to now having to search out the birds and their chirping. Bernie explains in detail about what the job entails, the materials being used and encourages you to watch him do the replacement. Bernie sprinkles his old school flavor and commitment to good work in a world where customer service has gone by the wayside. You want windows you do not have to worry about… go with Bernie!